Lawncare Technician

POSITION: Lawncare Technician 

REPORTS TO: Lawncare Manager

POSITION TYPE: Hourly

DATE CREATED/REVISED:   January 10, 2020

SUMMARY

Areas of Responsibility include: 

• Daily Route
• Communications
• Maintain Relationships
• Expand Service Line
• Maintain Lawncare Equipment

ESSENTIAL FUNCTIONS

Oversight of Daily Route

1. Maintain customer’s property
   • Fertilize/Spray lawn based on specifications
   • Fill out invoice with everything that was applied
   • Clean up after work is finished
   • Tools/Equipment availability for each job
2. Ensure efficient execution of each customer’s property, includes:
   • Review daily route and comply with special instructions
   • Arrange appropriate equipment and make sure in working order 
   • Confirms all aspects of daily route is satisfied
3. Daily Reporting:
   • Turn in invoices 
   • Reschedule any job you couldn’t get to
   • Reconcile invoices to make sure none are lost.

COMMUNICATIONS

1. Maintain communications with customers
   • Call logs
   • Call aheads
   • Rescheduling
2. Maintain communications with Office and Sales
   • Provide daily route of all jobs that have been completed
   • Provide list of customers who need rescheduled
3. Maintain communications with lawn care manager 
   • Provide daily schedule of jobs that have been done 
   • Any/all required communication

MAINTAIN RELATIONSHIPS

1. Customers
2. Office Staff
3. Co-workers
4. Management

EXPAND SERVICE LINE

1. Develop new services, programs
2. Supports Sales process

All A&A Lawncare & Landscaping staff members are required to meet the company’s quality goals, operating philosophy and ethical standards at all times. Confidentiality is essential due to the nature of the company’s business.

Qualifications/Requirements

Education/Licenses

• Driver’s license
• Preferred Highschool diploma
• DOT Physical (if required)

Experience

• Subject Expertise: Awareness of Lawncare protocols and equipment
• Statutory Expertise: Awareness of local, state, and federal regulations and procedures
• Commercial & Residential: One to Two years experience

Skills

• Excellent Communication skills (both oral and written)
• Excellent interpersonal skills (tact/diplomacy, friendly, positive attitude)
• Strong customer relations skills (build rapport and confidence)
• Professional demeanor
• Awareness of lawn care and equipment
• Awareness of statutory regulations
• Excellent organizational skills (follow up and follow through)
• Flexible

Physical/Mental

• Physical Strength: Ability to lift 50 pounds
• Mental Stress: Decision-making, deadlines, project priorities and relationships

Other

• Flexible work schedule: i.e. work 45-50 hours per week, some evenings and weekends required

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